Refund policy

We want you to be satisfied with your Crosby Outdoors purchase. If an item arrives damaged, defective, incorrect, or you have another issue with your order, contact us as soon as possible so we can review the situation and help with the next steps.

Before sending a return

Please contact Crosby Outdoors before mailing an item back. Some products are fulfilled by different suppliers, so the correct return instructions and return destination can vary by item.

Include your order number, the item involved, and a brief description of the issue. Photos may be requested for damaged, defective, or incorrect items.

Return eligibility

Return eligibility can depend on the product, its condition, and the fulfillment supplier. Items should be unused and kept with their original packaging when possible. We will provide the applicable return instructions after reviewing your request.

Refunds

Approved refunds are returned to the original payment method. Processing time after approval can vary depending on the payment provider.

For return or order assistance, contact support@shopcrosbyoutdoors.com.